|
Can I get technical help?
One of NetBet Casino and Sportsbook's top priorities
is to make sure that our members are well looked after. We offer 24 hour technical
support, 7 days a week. If you are having any technical problems please contact
via the following mediums:
Toll-Free Phone: 1-800-399-7452
Non Toll-Free Phone: 416-644-0139
Fax: 416-644-0140
E-mail: admin@pyramidcasino.com
Is all my information secure?
Security for our customers has
always been one of our top priorities. NetBet Casino and Sportsbook and EFS Caribbean both
use the SSL Protocol to provide privacy and reliability between two communicating
applications. SSL uses 128 bit encryption which ensures server and client authentication.
This is done through encrypted algorithms and cryptographic keys.
What all this means is that before
any data is sent from the client to the server, or vice versa, the data is encrypted
and then sent. This will make it impossible for anyone to break this code and
gain any confidential information.
Who do I contact about my concerns?
If you have any questions or concerns
about how the casino is run please feel free to send you inquiries to our casino
manager at admin@pyramidcasino.com.
He will gladly help you out with any issues you may have. As well, our betting
limits may not stay the same forever. If you would like any further information
on this please e-mail our casino manager.
Is gambling on the Internet legal?
Every region throughout the world
has different laws, so we can't really answer that question. To be sure you
should contact your local legal representatives to answer any related questions.
What do I do if I get disconnected?
If you happen to be in the middle
of a game and you get disconnected for some reason, there is no need to panic.
Your exact state will have been saved when you return to NetBet Casino and
Sportsbook. So
you can continue exactly from where you left off. This only applies if you are
in the middle of a game or placing a wager. We want you to be protected from
any accidental monetary loss.
How are the odds created for the casino games?
The odds for both real money and
playing for fun modes are created by a random number generator which comes from
our server. For all card-based games, the deck or decks of cards are shuffled
prior to each hand being dealt.
What is EFS Caribbean?
EFS Caribbean is the third party
company which NetBet Casino and Sportsbook uses to conduct all real money transactions. This
includes all foreign currency exchanges and also provides a secure gateway when
setting up a NetBet Casino and Sportsbook account.
What is my PIN number and how do I get it?
Your Personal Identification Number
(PIN) is required before you can withdraw any funds from NetBet Casino and
Sportsbook. It
is a further step in securing that only you can access money in your account.
This number will be sent via email only, and this will happen a few minutes
after you create your account.
What license is required for Joe's Casino and Sportsbook to function?
NetBet Casino and Sportsbook uses
software from the Pyramid Network Affiliate, which is licensed through the government
of Antigua and is allowed to operate a casino and sportsbook operation under
the supervision of the government of Antigua.
Do I have to pay taxes on my winnings?
Paying taxes on your winnings
all depends upon the jurisdiction in which you reside. NetBet Casino and Sportsbook will
not provide details of individual's net proceeds or losses. This is up to the
individual to declare to the proper authorities.
How old do I have to be to play for real money?
No one under the age of 18 years
will be allowed to play for real money. We have provided a play for fun version
of NetBet Casino and Sportsbook for those who are under the age of 18 or reside in a jurisdiction
which prohibits Internet gaming.
Playing for fun
If you reside in Canada, or you
are under the age of 18, you will automatically be placed in our play for fun
game and will not be allowed to play NetBet Casino and Sportsbook for real money. This is
due to the current gaming laws in those areas.
Playing for fun means that the
real money aspect of NetBet Casino and Sportsbook will be left out. Obviously the funds are
not real and any verification will not be required. This costs you nothing and
is here solely for your entertainment.
|
